Operational Consulting

Odin offers consulting services to businesses and organizations through consulting, coaching, facilitation, customized training workshops and leadership development programs.

We help clients integrate customer engagement, service and operations to create a distinctive customer experience that supports company revenue and profitability goals.

Our experts bring the hands-on industry experience required to pinpoint operational strengths and weaknesses, and identify and deploy proven methods to generate measurable, sustainable improvement. By challenging conventional thinking, we help you to achieve exceptional results – allowing you to offer better products and services than your competitors, and provide them faster, more reliably and at a lower cost.


  • Performance Management for Operations

Proper controls, discipline, and motivators are needed to achieve operational excellence. Without these, you risk failure to meet the customer promise. We help you choose and implement performance management tools and techniques to ensure you achieve optimum productivity, quality and reliability.

  • Operations Strategy

When you face issues around noncompliance or poor quality, the cause often lies in your infrastructure: the processes, technology, structure and organization that your employees use to deliver products and services. Before you can optimize performance, these elements must work together in an integrated way across the business.

We help you design innovative, effective processes and systems requirements to establish best practice across your company and bring coherence to your infrastructure. We ensure your employees deliver products and services in a consistent, compliant and efficient way.

  • Retail Operations

Odin’s Retail Operations practice works with retail executives to develop and validate operational excellence strategies and then implement them across stores and channels. We then use their insights to refine plans for how store associates are deployed, when and how they interact with customers, and where and how technology can be used to reinforce their efforts.

  • Digital operations

We help clients connect their products, assets, people, and processes in order to achieve breakthrough efficiency, flexibility, and growth. Services include: Business and operating model innovation, Digital strategy, Digital platform design and analytics and Solution design and implementation.